Refund policy
Effective Date: July 14, 2026
Last Updated: July 14, 2026
Welcome to Baby Box (referred to below as "Baby Box," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, and any online services, as well as the purchase of any baby clothing, accessories, or other products (collectively, "Products") from our store.
Please read these Terms carefully before accessing or using our website. By accessing, browsing, or shopping on our site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access the website or use our services.
1. Eligibility & Account Security
1.1 Age Requirements
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. Our products are designed for infants and children, but they are intended for purchase exclusively by adults.
1.2 Account Creation
To access certain features or make a purchase, you may be required to create an account. You agree to:
Provide accurate, current, and complete information.
Maintain the confidentiality of your account password.
Accept responsibility for all activities that occur under your account.
Promptly notify us of any unauthorized use of your account.
2. Product Information, Sizing, and Colors
2.1 Accuracy of Information
We make every effort to display the colors, features, specifications, and details of our baby clothing as accurately as possible. However, we do not guarantee that the product images or descriptions are 100% accurate, complete, reliable, or error-free. The actual colors you see will depend on your monitor or device display settings.
2.2 Sizing Guidelines
Baby clothing sizes can vary significantly by manufacturer and style. We provide general sizing charts as a reference guide. We highly recommend reviewing our sizing charts and product descriptions carefully prior to purchase. If you are unsure, we recommend sizing up to accommodate natural child growth.
⚠️ Important Safety Notice:
Customer safety is our top priority. Please inspect all garments upon arrival—especially checking for loose buttons, snaps, threads, or decorative elements that could pose a choking hazard to infants.
3. Pricing, Payments, and Billing
3.1 Pricing Changes
All prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without liability.
3.2 Billing Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at Baby Box. We reserve the right to refuse or cancel any order you place with us. This may include limiting quantities purchased per person, per household, or per order.
3.3 Payment Methods
We accept major credit cards, debit cards, and authorized third-party payment processors (e.g., PayPal, Apple Pay). By submitting your payment details, you authorize us to charge the applicable payment method for the total amount of your order, including shipping and taxes.
4. Shipping and Delivery
Processing Times: Standard order processing takes 1 to 3 business days before dispatch, excluding holidays and weekends.
Shipping Rates & Delivery: Shipping charges and estimated delivery dates are calculated at checkout and vary based on destination and shipping speed chosen.
Risk of Loss: All items purchased from Baby Box are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for packages stolen after delivery confirmation.
5. Returns, Exchanges, and Refunds
We want you and your little one to love your purchase. If you need to make a return, our policy is designed to be fair and transparent.
5.1 Return Eligibility Window
You may return unworn, unwashed, and undamaged items with all original tags attached within 30 days of delivery for a refund or store credit, subject to the exclusions below.
5.2 Non-Returnable Items
Due to hygiene and safety standards, the following items are strictly non-returnable:
Pacifiers, teethers, and feeding accessories.
Opened pack-wear (such as underwear or socks).
Items marked as "Final Sale" or "Clearance."
Customized or personalized items.
5.3 Return Process
To initiate a return, please visit our online Return Portal or contact our support team at support@babybox.com. Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
6. Limitation of Liability and Product Warranty
6.1 "As-Is" Purchases
Unless explicitly stated otherwise in writing, all products sold by Baby Box are provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
6.2 Exclusion of Consequential Damages
To the maximum extent permitted by applicable law, Baby Box, its directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Allergic reactions or skin sensitivities resulting from fabric materials (we encourage parents to wash all clothing before first-time wear with a baby-safe detergent).
Injuries resulting from improper use, alterations, or negligence.
Loss of profits, data, or use arising out of your inability to use the website.
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our site or purchasing the specific product in question.
7. Intellectual Property Rights
All content included on this site—such as text, graphics, logos, button icons, images, digital downloads, and software—is the property of Baby Box or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from this content without our express written consent.
8. Governing Law and Dispute Resolution
These Terms and your relationship with Baby Box shall be governed by and construed in accordance with the laws of the jurisdiction in which our headquarters are located, without regard to its conflict of law provisions.
Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach thereof, shall be resolved through binding arbitration in accordance with the rules of the local arbitration association, rather than in court, except that you may assert claims in small claims court if your claims qualify.
9. Changes to These Terms and Conditions
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or service following the posting of any changes constitutes acceptance of those changes.
10. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to us at:
Email: support@babybox.com
Mailing Address: Need to Provide
Phone: Need to Provide (Monday to Saturday, 9:00 AM – 10:00 PM Pakistan Time)